"We at Conway Regional have worked with Jim Hays, and Business Network Solutions for over five years. In that time Mr. Hays has provided a range of valuable services to our hospital and our external physician clinics. I have found Mr. Hays and his staff to be reliable, knowledgeable and most importantly, empathetic with the staff he supports. Every CRHS staff member that comes in contact with BNS reports that they are treated with courtesy and respect by technicians who genuinely care about their problem, and who take the time to explain the actions being taken. As an Information Technology manager for over 30 years I can attest that technicians are generally not people-oriented, but this is obviously a priority for Mr Hays when hiring his staff, and it is a huge benefit for me to know that my customers are receiving excellent technical and personal care. "
-Robert Hambuchen Jr
Director Information Systems, Conway Regional Health Systems
"Jim Hays and BNS have a customer-service oriented approach to computer services. Always timely, always knowledgeable, always polite. Our business has worked with Jim for the past ten years and looks forward to many, many more."
-Bobby Riggs
Conway Regional Physicians Health Organization
Managed Services
BNS offers an entire suite of IT services administered by proven experts 24/7. It combines best-of-breed enterprise class software tools to monitor, proactively manage, and resolve issues within your IT infrastructure.
Anti-Virus & Anti-Spyware
- Automated definition updates on workstations and servers
- Prescheduled virus and spyware scans
- Managed remote troubleshooting
Microsoft Exchange / Outlook Anti-Spam
- Dramatically reduces SPAM
- Triple filter email virus protection
- Mailbox and group level SPAM filter settings
- SPAM Quarantine reports
- Email spooling during Internet outage
- Web-based email access during outages for new email
Workstation & Laptop Management
- Configuration Management
- Event log monitoring
- Disk alert and drive space monitoring
- Automated Patching
Server Monitoring
- Maximize availability and uptime
- System performance and utilization (CPU, Memory, Disk)
- Business critical function availability (Exchange, SQL, IIS, Specific process/application)
- Server alert condition and sever event log monitoring
Server Backup Monitoring
- Automatically track the success, failure, exceptions, and completion of your data backups
- Receive notification of any backup exceptions or complete backup failures